It started with an urgent call for help: a care group managing several sites was at a crossroads. Their legacy care management system was up for renewal, and they were facing a significant price hike. Worse, their provider offered little in the way of innovation, customer support was frustratingly slow, and the system itself felt outdated and cumbersome. The leadership team knew they had to act fast.
With only days remaining before their contract expired, they reached out to PredicAire for a demo, intrigued by our all-in-one powered care management system and Ai capabilities. The stakes were high. Without a platform, their operations would face huge disruptions, impacting workflows and digital social care recording.
Understanding the urgency, our team sprang into action. Migrating multiple care sites in such a short time was a challenge, but at PredicAire, we’ve streamlined this process.
We quickly evaluated the customer’s data readiness and guided them in exporting their information into a spreadsheet format, ensuring a smooth transition. Our experts mapped out a migration plan that prioritised business continuity while ensuring staff could quickly adapt to the new system.
This experience compelled us to share crucial lessons for care organisations that may wish to migrate in the future.
Deciding to switch systems requires trust in the new provider and a commitment to change. Fear of disappointment can hold organisations back, but choosing a reliable partner sets you up for long-term success. PredicAire’s transparent process and hands-on support build confidence every step of the way.
2. Prioritisation is Key
Setting clear expectations from the outset and maintaining proactive communication is key in helping prioritise customer needs. Critical workflows are migrated first to maintain operations, with optimisation following through. Our system also continually develops, with enhancements rolled out regularly.
3. Data Readiness is Crucial
Ensure your system provider supports you to export your data. The cleaner your data export, the easier your transition will be.
4. Mindset Matters
Removing fear around new systems makes implementation easier. Our unrivalled change management approach makes it a smooth transition.
5. Teamwork & Collaboration Are Essential
A successful migration isn’t just about software; it’s about people. We plan the migration with you and provide extensive training and after-care support to help employees become confident in using PredicAire.
By the end of the process, the care group had a fully operational, Ai-powered system that improved efficiency, reduced admin workload, and enhanced resident care. Staff felt empowered, and the leadership team had real-time insights at their fingertips. Seeing a customer’s problem successfully resolved was a proud moment for our team, and we are proud of this collective effort.
PredicAire stands out not just because of our cutting-edge Ai technology but because of our commitment to customer success. Our ability to rapidly respond, migrate entire care groups seamlessly, and provide unparalleled support means you’re never left stranded.
If you’re stuck with a legacy system that’s costing you more than it’s worth, book a demo and discover the power of PredicAire.
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