Running a care home is about providing the best possible care for residents. But for Mark, the director and owner of High Brake House in Lancashire, an overwhelming amount of paperwork was standing in the way of what mattered most, his residents. With 35 beds dedicated to residential, dementia, and palliative care, his team was spending more time managing documentation than delivering care. That all changed when they adopted PredicAire.
Before PredicAire, High Brake House relied on paper-based processes to manage care records, compliance documentation, and daily operations. The inefficiencies were taking their toll.
“The sheer amount of paperwork” was becoming a challenge to manage, Mark recalls. “Storage, ability to recall information, to find it, and the transfer and the communication of information between teams”, was taking a significant amount of time away from the care and operation of the home.
It was affecting his team’s morale and the time they could spend with residents. Staff felt frustrated, bogged down by administration, instead of focusing on the person-centred care they wanted to provide.
Mark went out to the market and spoke to different tech providers. "Everyone claims to be the best, but for us, three things mattered: cost, functionality, and support. PredicAire ticked all those boxes."
"You're not going through a call centre and speaking to someone different every time. PredicAire’s team listens to feedback, takes ideas on board, and actually implements improvements."
PredicAire isn’t just another software company. It’s built by people who understand care homes from the inside out.
Switching from paper to digital was a significant shift, and Mark was mindful of how his team would adapt.
The team was apprehensive at first. “But after the onboarding, they came to me and said, ‘Wow, that’s simple to use!’”
The intuitive design of PredicAire meant staff didn’t feel overwhelmed. Instead, they quickly integrated it into their daily routines.
Once the system was fully implemented, the improvements were almost immediate.
“We started to see improvements very quickly, very, very quickly,” Mark says. Staff had instant access to resident information, reducing the time spent on admin and allowing them to focus on delivering care.
The transition eliminated communication barriers and improved collaboration across departments.
Regulatory compliance is a crucial aspect of running a care home, and PredicAire made inspections easier and more transparent.
When local authorities and regulators reviewed PredicAire, “they’ve been impressed with it.” They liked how it was accessible, well-structured and most of all how effectively it was being used.
While Mark can’t put an exact figure on the financial savings, the benefits are undeniable.
“The time saved is significant,” he says. Less staff are involved in paperwork, more digital solutions have been replaced, all which saves expenditure which has been a huge bonus for High Brake House.
“This isn’t a company that sells you software and moves on,” he says. “They listen, they innovate, and they genuinely care about improving care. We’re committed to staying with them because we know they’ll keep making our lives easier.”
So, would Mark recommend PredicAire to other care homes?
"100%. No hesitation. It’s been a game-changer for us."
“I genuinely believe it is a fantastic product.” “It’s [PredicAire] been a real game changer for our home for confidence.”
For care homes hesitant to go digital, Mark admitted that “sometimes paper is used because of the fear of going digital and the complexity of it.”
Looking ahead, Mark is excited about how PredicAire will continue to support his care home.
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